Shipping & Returns

Please review the following basic terms that govern your use of, and purchase of, products from caserial.rent. Please note that your use of caserial.rent constitutes your agreement to follow and be bound by those terms.

Questions or concerns? Please do not hesitate to contact us at  caserial.rent and we'll get back to you as soon as possible. Our business hours are 9am-5:30pm EST (Monday-Friday). All correspondence received on holidays, Saturday, or Sunday will be addressed the following business day.

Address Changes

Contact us to update your shipping address or cancel your order. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Cancellations

If your order has already shipped, you should be able to refuse the package by either contacting the carrier or by refusing it upon delivery, at which point it will be returned to our warehouse. Once we've received it, we'll issue a refund to your original payment method, minus the cost of shipping. If you are unable to refuse your delivery, please let us know and we can assist you with a return or exchange at your expense.

Orders ship from Austin, TX and are typically processed within 1-3 business days for in-stock merchandise. Transit times quoted at checkout are estimates only and do not include processing timelines, unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. Posters ship separately from other items in your order. If your order contains a presale item, please see PRESALE ITEMS below. 

Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking for domestic shipments may take up to 48 hours to return results online. If tracking does not work after this timeframe, please contact us. 

Packages are shipped per the shipping method you select at checkout. Carrier shipping delays can occur due to factors outside of our control. Please contact the shipping carrier if your package encounters delays. We do not offer refunds for shipping delays. 

We are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted via the email address used at checkout. We will allow 1 re-shipment of your order upon confirmation of your shipping address. If your package fails to deliver after your reshipment, we will refund the cost of the items in your order, minus the cost of shipping. If you are using Apple Pay or Paypal, please confirm your address is up to date. 

Please note the following delivery times for the various domestic shipping methods: 

UPS Ground - (1-5 business days)

UPS 2nd Day Air (2 business days)

USPS Priority - (1-3 business days)

USPS Ground Advantage - (2-5 business days)

Please be aware that these timelines do not include order processing time. Please see our shipping policy above so you are aware of these timelines which may prolong your delivery estimate.

We can ship to PO boxes if the customer selects a USPS Shipping method.

Shipping Information and Options (Outside the US)

Orders ship from Austin, TX and are typically processed within 1-3 business days for in-stock merchandise. Transit times quoted at checkout are estimates only and do not include processing timelines, unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. Posters ship separately from other items in your order. If your order contains a presale item, please see PRESALE ITEMS below. You will receive tracking information via email once your order ships.

At this time, we are not able to ship to Europe due to legal restrictions.

Global-E

Through our partnership with Global-E, we are pleased to provide an enhanced international shopping experience for customers in many countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping.

Standard delivery: 12-15 business days once shipped. (Delivered by local currier)

Express shipping:  3-6 business days once shipped. (Delivered by DHL)

Shipping costs are based on your order size and quantity, with real-time quotes provided. Duties and taxes are handled upfront for most countries.

By shopping with us, you authorize Global-E to import your goods on your behalf. Questions? Please reach out to us .

Shipping Restrictions

• Please note that the Shipping and Billing country must match.
• At this time, we are not able to ship to Europe due to legal restrictions.
  
  
  
  

Payment is charged immediately at checkout. 

Pre-sale items are not available to ship at the time of purchase. Shipping timelines for pre-sale items are detailed in the product description. If you are ordering a pre-sale item with an in-stock item, your order will ship when the pre-sale item becomes available (unless otherwise noted). If you’d like to receive your items separately, please separate your cart into multiple orders. Bundled items cannot ship separately.